PRIVACY POLICY

This Privacy Policy describes how Dr Paula Goel ( Brand Name of Jakksh Healthcare Pvt. Ltd. ) (“Company”, “we”, “our”, or “us”) collects, uses, processes, stores, and protects personal data when users (“User”, “you”, or “your”) access or use our website, products, and services (the “Website”).

By accessing or using the Website and providing your personal data, you consent to the practices described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use the Website. 

This Privacy Policy is prepared in accordance with applicable data protection laws in India, including:

Digital Personal Data Protection Act, 2023 (DPDP Act)

Information Technology Act, 2000

Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

PERSONAL DATA WE COLLECT

We may collect personal data from users in the following ways: Information You Provide Directly

When you interact with the Website, we may collect personal data including:

• Name
• Email address
• Phone number
• Shipping and billing address
• Account login details
• Order details and purchase history
• Customer support communications

Providing such information may be necessary to access certain services or complete purchases.

Information Collected Automatically

When you access or use the Website, certain information may automatically be collected, including:

• IP address
• Device type and operating system
• Browser type
• Website pages visited
• Time and date of visits
• Interaction with website features

 This information helps us improve the performance, security, and usability of the Website.

Cookies and Similar Technologies

The Website may use cookies and similar tracking technologies to:

Improve user experience

Analyze website traffic and performance

Personalize content and offers

Cookies do not typically store sensitive personal information.

Users may choose to disable cookies through their browser settings; however, doing so may affect certain website features.

PURPOSE OF DATA COLLECTION

We collect and process personal data for the following purposes:

To create and manage user accounts

To process and fulfill orders

To deliver purchased products and services

To provide customer support

To send transactional communications related to orders

To improve website functionality and user experience

To conduct analytics and business operations

To detect fraud and ensure security of our services

To comply with applicable legal obligations 

Where required under law, we will obtain your consent before processing your personal data. 

MARKETING COMMUNICATIONS

We may send promotional communications regarding our products, services, offers, or updates via email, SMS, or other electronic communication channels.

Users may opt out of marketing communications at any time by: Following the unsubscribe instructions provided in the communication, or Contacting us directly through the contact details provided below.

Even after opting out of marketing communications, we may continue to send transactional or service-related communications such as order confirmations or support responses.

SHARING OF PERSONAL DATA

 We may share personal data with third parties in the following circumstances: Service Providers

We may share data with trusted third-party service providers who assist us with:

• Website hosting and maintenance
• Payment processing
• Logistics and delivery services
• Customer support services
• Data analytics and marketing services

These parties are authorized to process personal data only for the purposes necessary to perform their services.

Legal Compliance

We may disclose personal data when required to:

• Comply with applicable laws or legal processes
• Respond to lawful requests from authorities
• Protect the rights, safety, or property of the Company, users, or the public

Business Transfers 

If the Company undergoes a merger, acquisition, restructuring, or asset sale, personal data may be transferred as part of such business transaction.

DATA RETENTION

We retain personal data only for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal, accounting, or regulatory obligations

Resolve disputes and enforce our agreements

When personal data is no longer required, we securely delete or anonymize it.

DATA SECURITY 

We implement appropriate technical, administrative, and organizational safeguards to protect personal data against:

• Unauthorized access
• Disclosure
• Alteration
• Loss or misuse

Security measures may include encryption, secure servers, access controls, and regular monitoring of our systems.

While we strive to protect personal data, no internet transmission or electronic storage system can be guaranteed to be completely secure.

YOUR RIGHTS UNDER THE DPDP ACT

Under the Digital Personal Data Protection Act, 2023, users have certain rights regarding their personal data, including:

• The right to request access to personal data held by the Company
• The right to request correction or updating of inaccurate data
• The right to request deletion of personal data under certain circumstances
• The right to withdraw consent previously provided
• The right to raise grievances regarding the processing of personal data
• The right to nominate another person to exercise rights on your behalf in case of incapacity or death as permitted under law

Requests related to personal data may be submitted through the contact details provided below.

CHILDREN’S PRIVACY

The Website is not intended for individuals under the age of 18 years.

We do not knowingly collect personal data from children without the consent of a parent or legal guardian. If we become aware that personal data of a child has been collected without proper consent, we will take steps to delete such data.

THIRD-PARTY WEBSITES

The Website may contain links to third-party websites or services.

 Dr Paula Goel ( Brand Name of Jakksh Healthcare Pvt. Ltd. ) does not control and is not responsible for the privacy practices or policies of such third parties. Users are encouraged to review the privacy policies of those websites before providing any personal data.

INTERNATIONAL DATA TRANSFERS

In certain circumstances, personal data may be processed or stored outside India by our service providers. Where such transfers occur, appropriate safeguards will be implemented to ensure that personal data remains protected in accordance with applicable laws.