SHIPPING POLICY

This Shipping Policy outlines the terms governing order processing, shipping, delivery, and related logistics for purchases made through the website operated by Dr Paula Goel ( Brand Name of Jakksh Healthcare Pvt. Ltd. ) (“Company”, “we”, “our”, or “us”).

By placing an order on the Website, you agree to the terms set forth in this Shipping Policy.

DELIVERY COVERAGE

The Company delivers products across a wide network of serviceable locations.

Delivery availability is determined based on the Pin Code provided at the time of placing the order.

If a location becomes unserviceable after an order has been placed, the Company reserves the right to cancel the order and issue a refund for prepaid orders.

ORDER PROCESSING

Orders are generally processed and dispatched within 48–72 working hours after confirmation.

Processing timelines may be affected due to circumstances such as system maintenance, high order volumes, or unforeseen operational issues.

Once an order is dispatched, customers will receive shipping details and tracking information through the contact details provided during order placement.

SHIPPING AND DELIVERY TIMELINES

Delivery timelines depend on the delivery location and the logistics partner.

Standard delivery time is typically 2 to 10 working days from the date of dispatch.

Customers located in major metropolitan cities may receive their orders within 3–5 working days, subject to courier service availability.

Delivery timelines are estimates only and may vary due to factors including but not limited to:

Weather conditions
Natural disasters
Transportation disruptions
Government restrictions
Logistics partner delays

SHIPPING CHARGES

Shipping charges, if applicable, will be displayed during the checkout process.

The Company may offer free shipping above a minimum order value, which may change from time to time.

For Cash on Delivery (COD) orders, an additional handling or service fee may apply and will be communicated at checkout.

ORDER VERIFICATION

The Company reserves the right to verify certain orders prior to dispatch.

For high-value orders or orders exceeding a specified value threshold, the Company’s customer support team may contact the customer to confirm the order details before shipping.

Failure to complete the verification process may result in cancellation of the order.

ADDRESS ACCURACY

Customers are responsible for providing accurate and complete delivery information, including full address details and Pin Code.

Once an order is placed, delivery addresses may not be modified.

Each order can be shipped only to a single delivery address specified at the time of checkout.

DELIVERY ATTEMPTS

Courier partners generally make up to three delivery attempts.

If delivery attempts fail due to customer unavailability or incorrect address details, the package may be returned to the Company.

In such cases, the Company may contact the customer to arrange re-delivery or cancel the order.

MULTIPLE SHIPMENTS

Orders containing multiple products may be shipped separately depending on product availability and warehouse locations.

In such cases, customers may receive multiple tracking numbers and deliveries.

INTERNATIONAL SHIPPING

The Company may offer international shipping to select countries.

Delivery timelines, shipping charges, and customs duties may vary depending on the destination country.

Customers are responsible for complying with applicable customs regulations and may be required to pay import duties, taxes, or additional charges imposed by local authorities.

SHIPPING DELAYS

While the Company makes every effort to deliver orders within the estimated timeframe, delays may occur due to external factors beyond the Company’s control.

The Company shall not be held liable for delays caused by courier services, government restrictions, natural events, or other unforeseen circumstances.

CUSTOMER SUPPORT

For any shipping, delivery, return, or order-related queries, customers may contact: Dr Paula Goel ( Brand Name of Jakksh Healthcare Pvt. Ltd. )

Email: marketplace@drpaulagoel.com
Address: Shiv Shakti CHS A wing , 1 st floor , next to Sahakari Bhandar , Agar bazar Prabhadevi, Mumbai 400028